VAULT Festival is for everyone. A lot of our audience members have different needs, and we’re constantly trying to ensure that everyone’s festival experience is perfect. This page contains information about Accessibility at the festival – but if you have a specific question, please email email@example.com and we’ll get back to you swiftly.
All venues at The Vaults and Network Theatre are wheelchair accessible.
Step Free Access Directions to The Vaults:
Leave Waterloo Station via Exit 2. Turn right onto Waterloo Road.
Continue along Waterloo Road until you reach Baylis Road on the right hand side. Turn onto Baylis Road and continue pass Spur Road.
Turn right onto Lower Marsh (you will see Cubana restaurant on the left). Continue up Lower Marsh until you reach Leake Street graffiti tunnel on the right hand side. Go down the ramp and continue along Leake Street. The entrance to The Vaults will be on your right.
All venues at The Vaults and Network Theatre are step-free accessible. The Horse & Stables, Vaulty Towers, and Hello Darling all require access via steps.
Please don’t hesitate to contact our Front of House and Box Office team (firstname.lastname@example.org) in advance if you have any questions or requirements.
We offer free Companion/Personal Assistance tickets, so please let us know in advance if you would like to arrange one.
You can contact us via email (email@example.com) or on the phone 0208 050 9241 to arrange the companion ticket.
We will ask for your booking reference number, so that your companion ticket can be attached to your existing booking, or we are able to process the entire booking for you if requested.
We will also need to ask if you have any particular access requirements when attending the event. This is so we can pass on any specific information to our Front of House team on the day, to ensure we can any necessary arrangements in advance.
We encourage shows at VAULT, where possible, to present Relaxed, Captioned or Signed performances and Touch Tours. Access performances will be highlighted on our website.
On an individual show page, there are a number of icons to look out for. Here’s a quick guide to what they mean. If you have any questions, it’s worth getting in touch with the Box Office (firstname.lastname@example.org or 0208 0509 241) as they’ll be able to help further.
|This icon indicates that at least one performance of this event takes place in a Wheelchair Accessible venue. (It usually applies to all performances, but a rare number of performances take place across different venues. Please contact the box office if you are unsure.)|
|This icon indicates that at least one performance of this event will be BSL signed. You can see which one(s) on the “Dates & Times” section of the show page.|
|This icon indicates that at least one performance of this event will be Captioned for d/Deaf audiences. You can see which one(s) on the “Dates & Times” section of the show page.|
|This icon indicates that at least one performance of this event will be Audio Described for d/Deaf audiences. You can see which one(s) on the “Dates & Times” section of the show page.|
|This icon indicates that at least one performance of this event will be Relaxed. You can see which one(s) on the “Dates & Times” section of the show page.|
If you would like to book for an access performance, or would like to request some information on them, please don’t hesitate to email or call us.
At a captioned performance the words are displayed on a screen (or on more than one screen), placed near the stage or in the set or via handheld captioning equipment, and can be seen at the same time as they are spoken or sung.
A BSL interpreter will stand in a visible position and interpret the spoken and heard elements of a performance.
Touch tours give visually impaired audience members the opportunity to touch the sets, props and costumes to familiarise themselves ahead of the performance.
Relaxed performances are open to everyone, but the environment has been specifically adapted for audiences and individuals with sensory and communication disorders, those with learning disabilities, and anyone who would benefit from a more relaxed environment. However, it is worth pointing out that even where performances are advertised as “relaxed”, the venue and festival environment themselves are not within control of the visiting company. During the evenings, VAULT Festival can be a busy, bustling and lively place, with music, lighting effects and other environmental factors that should be considered by audiences in addition to the content of the show they’re coming to see. In general, weekend daytimes are quieter, brighter and more relaxed – many companies will opt to put their Relaxed performances into these matinee slots which may be a good choice if the usual environment isn’t quite right for you.