VAULT Festival is for everyone. A lot of our audience members have different needs, and we’re constantly trying to ensure that everyone’s festival experience is perfect. This page contains information about Accessibility at the festival – but if you have a specific question, please email and we’ll get back to you swiftly.

Step Free Access

All venues at The Vaults and Network Theatre are wheelchair accessible.

Step Free Access Directions to The Vaults:
Leave Waterloo Station via Exit 2. Turn right onto Waterloo Road.
Continue along Waterloo Road until you reach Baylis Road on the right hand side. Turn onto Baylis Road and continue pass Spur Road.
Turn right onto Lower Marsh (you will see Cubana restaurant on the left). Continue up Lower Marsh until you reach Leake Street graffiti tunnel on the right hand side. Go down the ramp and continue along Leake Street. The entrance to The Vaults will be on your right.

All venues at The Vaults and Network Theatre are step-free accessible. The Horse & Stables, Vaulty Towers, and Hello Darling all require access via steps.

Please don’t hesitate to contact our Front of House and Box Office team ( in advance if you have any questions or requirements.

Your Booking

We offer free Companion/Personal Assistance tickets, so please let us know in advance if you would like to arrange one.

You can contact us via email ( or on the phone 0208 050 9241 to arrange the companion ticket.

We will ask for your booking reference number, so that your companion ticket can be attached to your existing booking, or we are able to process the entire booking for you if requested.

We will also need to ask if you have any particular access requirements when attending the event. This is so we can pass on any specific information to our Front of House team on the day, to ensure we can any necessary arrangements in advance.

Accessible Performances

We encourage shows at VAULT, where possible, to present Relaxed, Captioned or Signed performances and Touch Tours. Access performances will be highlighted on our website.

If you would like to book for an access performance, or would like to request some information on them, please don’t hesitate to email or call us.

Captioned Performances

At a captioned performance the words are displayed on a screen (or on more than one screen), placed near the stage or in the set or via handheld captioning equipment, and can be seen at the same time as they are spoken or sung.

Signed Performances

A BSL interpreter will stand in a visible position and interpret the spoken and heard elements of a performance.

Touch Tours

Touch tours give visually impaired audience members the opportunity to touch the sets, props and costumes to familiarise themselves ahead of the performance.

Relaxed Performances

Relaxed performances are open to everyone, but the environment has been specifically adapted for audiences and individuals with sensory and communication disorders, those with learning disabilities, and anyone who would benefit from a more relaxed environment.